Sigaro General Suppliers Dropshipping Refund Policy
Effective Date: 22 September 2023
Thank you for shopping at Sigaro General Suppliers! We want you to have the best possible shopping experience with us, and your satisfaction is our top priority. Please take a moment to review our refund policy to understand how we handle refunds for the products you purchase from our online store.
1. Eligibility for Refunds
We offer refunds under the following circumstances:
1.1 Product Defects or Damage: If you receive a product that is defective or damaged, please contact us within seven days of receiving the item. We may request evidence such as photographs or videos to assess the damage or defect.
1.2 Incorrect Product: If you receive the wrong product, please contact us within seven days of receiving the item. We may request photographs as proof of the error.
1.3 Non-Delivery: If you do not receive your order within the specified delivery timeframe, please contact us. We will investigate the issue and offer a refund if we cannot resolve the problem satisfactorily.
2. Refund Process
To request a refund, please follow these steps:
2.1 Contact Us: Reach out to our customer support team via contact information, e.g., email address or contact form with your order number and details of the issue.
2.2 Evaluation: We will review your request and may ask for additional information, such as photos or videos, to assess the situation.
2.3 Approval or Denial: We will inform you of our decision to approve or deny your refund request within 30 days of receiving all necessary information.
2.4 Refund: If your refund is approved, we will process it within 14 days. The refund will be issued to the original payment method used for the purchase.
3. Exemptions
Please note that the following situations are not eligible for refunds:
3.1 Change of Mind: We do not accept returns or offer refunds for products due to a change of mind.
3.2 Delays Beyond Our Control: We are not responsible for delays caused by factors beyond our control, such as customs, natural disasters, or shipping carrier issues. In such cases, we will make every effort to assist but cannot guarantee refunds.
4. Contact Us
If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at [email protected].
5. Changes to Refund Policy
We reserve the right to make changes to this refund policy at any time. Any updates or revisions will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any changes.
By making a purchase from Sigaro General Suppliers, you acknowledge and agree to abide by this refund policy.
Thank you for shopping with us!
Sigaro General Suppliers